top of page

FREQUENTLY ASKED QUESTIONS

For Insurance Carriers and TPAs​
​

How can Turnstone Intelligence assist insurers and TPAs in managing DBA claims?

​

Turnstone Intelligence specializes in providing comprehensive investigative services tailored to the unique challenges of Defense Base Act (DBA) claims. Our team, comprised of former law enforcement, military special ops intelligence, and medical case management professionals, brings unparalleled expertise to every investigation. We understand the complexities involved in DBA claims, especially with highly trained claimants who may have military or specialized backgrounds. Our services include:

  • Locating missing claimants, even in remote or challenging locations.

  • Conducting thorough surveillance to gather admissible evidence.

  • Performing detailed background investigations to verify claimant histories.

  • Assisting with asset searches to ensure proper compensation distribution.

  • Providing expert testimony and reports that stand up in court.

By partnering with Turnstone, insurers as well as TPAs benefit from faster turnaround times, guaranteed results, and cost savings due to our efficient and effective investigative methods.

​

What experience does Turnstone have with highly trained claimants in DBA cases?

​

Turnstone Intelligence has extensive experience handling DBA claims involving highly trained individuals, such as former military personnel, contractors with specialized skills, or those with law enforcement backgrounds. These claimants often present unique challenges due to their knowledge of the system, potential for sophisticated fraud, or ability to evade traditional investigative methods. Our investigators are trained to adapt to these challenges, employing advanced techniques and proprietary methodologies to ensure thorough investigations. For example, in the past year, we achieved a 95% success rate in locating missing claimants, often within 48 hours, significantly faster than industry averages.

How does Turnstone ensure that evidence gathered is admissible in DBA litigation?

Admissibility of evidence is critical in DBA claims. Turnstone Intelligence follows strict protocols to ensure all evidence is legally sound and court-ready. Our methods include:

  • Using licensed investigators trained in legal standards.

  • Documenting investigations with detailed reports and multimedia evidence.

  • Ensuring compliance with local and international laws.

  • Providing expert witnesses to testify on evidence integrity.

This approach helps insurers and TPAs build strong cases that withstand scrutiny in litigation, supporting clients like AWAC and Starr Companies in achieving favorable outcomes.

​

How can Turnstone help reduce costs for insurers and TPAs in DBA claims?

​

Turnstone Intelligence reduces costs by delivering thorough yet efficient investigations, minimizing time and resources spent on each claim. Our guaranteed results eliminate wasted efforts, and early identification of fraudulent claims prevents unnecessary payouts. Our fast turnaround times—often resolving cases in days rather than weeks—reduce the cost of holding open claims. For example, our investigations have saved clients substantial amounts by denying fraudulent claims, directly benefiting insurers and TPAs like Gallagher Bassett and Broadspire.

How can Turnstone help address delays and denials in DBA claims?

Delays and denials in DBA claims can frustrate all parties. Turnstone Intelligence expedites the claims process by quickly locating missing claimants and gathering critical evidence. Our thorough investigations ensure claims are substantiated or denied based on solid evidence, reducing appeals and litigation risks. By partnering with Turnstone, insurers and TPAs can improve claims handling efficiency and claimant satisfaction, addressing challenges noted in the industry ([Gallagher Bassett DBA Claims](https://grossmanattorneys.com/gallagher-bassett-dba-claims/)).

​

What advanced technologies does Turnstone use in its investigations?

​

Turnstone Intelligence leverages cutting-edge technology to enhance investigation efficiency and effectiveness, including:

  • Proprietary data analytics platforms to identify patterns and leads quickly.

  • Advanced surveillance equipment for high-quality, admissible evidence.

  • Secure communication and reporting systems to protect sensitive information.

  • Access to global databases for locating individuals and verifying information.

These tools give our clients, including AWAC, Starr Companies, Gallagher Bassett, and Broadspire, a competitive edge in handling complex DBA claims.

 

For Private Individuals

 

Does Turnstone offer private investigation services for individuals?

 

Yes, we provide discreet, high-stakes investigation services for private individuals, including background checks, asset searches, and personal association investigations. Our expertise, honed in complex insurance defense cases, ensures reliable results for personal matters with the same professionalism and efficiency.

 

How can Turnstone help with locating missing persons or assets?

 

Using advanced investigative techniques and proprietary methods, we excel at locating hard-to-find individuals or hidden assets. Whether for personal or legal purposes, our team delivers results with precision and confidentiality, backed by our guarantee.

 

Is Turnstone’s private investigation service confidential?

 

Absolutely. We adhere to strict ethical and legal standards, ensuring all investigations are conducted with the utmost discretion and compliance. Your privacy is our priority.

 

Does Turnstone Intelligence provide legal representation or advice?

​

No, Turnstone Intelligence does not provide legal representation or advice. We specialize in investigative services to support legal proceedings. For legal advice or representation, please consult with a qualified attorney.

​

Can Turnstone advise me on whether I have a valid insurance claim?

 

Turnstone Intelligence focuses on providing investigative support for insurance claims but does not offer legal advice or determine the validity of claims. For advice on the validity of your claim or legal strategies, we recommend consulting with an attorney.

 

What should I do if I suspect insurance fraud?

​

If you suspect insurance fraud, it’s important to gather evidence carefully. Turnstone Intelligence can assist with investigations, but for legal guidance on how to proceed, we recommend consulting with an attorney specializing in insurance law.

​

Can Turnstone help me with a workers’ compensation claim?

​

Turnstone Intelligence provides investigative services that can support workers’ compensation claims, such as surveillance or background checks. However, for legal advice on filing or pursuing a workers’ compensation claim, please consult with an attorney.

​

General Questions

 

How can I get started with Turnstone Intelligence?

​

Contact us for a free, no-pressure 15-minute consultation. Call us at 844-346-3365 (844-FIND 365), email info@turnstoneintel.com, or use our contact form. We provide straightforward answers tailored to your needs.

 

What industries does Turnstone serve?

​

Our primary focus is supporting insurance defense attorneys and adjusters with Defense Base Act and Longshore Act claims investigations. We also assist private individuals with specialized investigative needs, leveraging our expertise to deliver unparalleled results.

At Turnstone Intelligence, we specialize in insurance defense investigations, delivering clarity and closure to complex cases. With years of experience, we’ve partnered with insurance defense attorneys and adjusters to resolve hundreds of claims under the Defense Base Act and Longshore and Harbor Worker’s Compensation Act. Our standout strength? An exceptional ability to locate hard-to-find claimants and plaintiffs, no matter how elusive, ensuring your cases move forward without delay.
​
We know insurance defense litigation can be frustrating. Missing claimants, stalled cases, and rising costs are all too common. If you’re an attorney or adjuster wondering how to go about finding missing claimants or expediting Defense Base Act claims, we’re your solution. Our investigators are skilled at tracking down elusive plaintiffs in Longshore Act disputes or intricate Defense Base Act cases, helping you overcome dead ends.
​
Our proven track record speaks volumes. Using advanced investigative techniques and relentless determination, we’ve brought hundreds of cases to optimal case closure, saving time and reducing legal expenses. This efficiency strengthens your position in settlements or trials, delivering results you can trust.
​
What Sets Us Apart:
​

  • ​We are the only agency in the world that guarantees results.

  • Locating missing claimants: We find plaintiffs others can't.

  • Defense Base Act expertise: Our surveillance agents know all the countersurveillance tricks and tactics, even those of highly trained DBA claimants

  • Longshore Act specialization: Tailored support for maritime claim challenges and the often transient lifestyle of longshore and harbor workers.

  • Cost-effective solutions: Streamlined processes to minimize delays and expenses. You might be surprised at how affordable our services are.

​​
Turnstone Intelligence is the trusted partner for insurance defense professionals who are tired of obstacles. When you need to resolve a stalled Longshore Act case or locate a claimant who seems to have disappeared, we deliver optimal outcomes and peace of mind.

Turnstone Intelligence LLC 

+1 844-346-3365

info@turnstoneintel.com

bottom of page